.link-icon{display:grid;place-items:center;text-decoration:none;color:#2f536f}
.back-link{color:#0789a3;text-decoration:none;font-size:13px}
.ticket-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:18px}
.chat-panel{overflow:hidden}.chat-title{padding:18px 20px;border-bottom:1px solid #e7edf3;display:flex;justify-content:space-between}
.chat-title h2{margin:0;font-size:17px}.chat-title small{color:#8190a0}.online-dot{width:9px;height:9px;border-radius:50%;background:#29ae7a}
.messages{padding:22px;display:flex;flex-direction:column;gap:12px;min-height:360px;max-height:560px;overflow:auto}
.message{max-width:78%;border-radius:12px;padding:11px 14px;background:#eef2f6}.message.support{align-self:flex-end;background:#daf3f6}
.message small{font-size:10px;color:#748394}.message p{margin:5px 0;white-space:pre-wrap}.message em{font-size:11px;color:#4e748c}
.reply-box{border-top:1px solid #e7edf3;padding:15px;display:flex;gap:10px}.reply-box textarea{flex:1;resize:vertical}
.ticket-info{padding:20px}.ticket-info h2{margin-top:0;font-size:17px}.ticket-info dl{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:20px 0}
.ticket-info dt{font-size:11px;color:#8190a0}.ticket-info dd{margin:0;text-align:right;font-size:13px;font-weight:600}.ticket-info h3{font-size:13px}.ticket-info p{font-size:13px;line-height:1.55;color:#536276}
@media(max-width:850px){.ticket-layout{grid-template-columns:1fr}}